Complaints Procedure

The High Locks team is regulated by the General Dental Council

The Council requires us to:

• Put patients’ interests first
• Communicate effectively with patients
• Obtain patients’ valid consent
• Maintain and protect patients’ information
• Have a clear and effective complaints procedure
• Work with colleagues in a way that is in patients’ best interests
• Maintain, develop, and work within our professional knowledge and skills
• Raise concerns if patients are at risk
• Ensure our personal behaviour maintains patients’ confidence in the dental profession

This practice operates a complaints process which aims to resolve any issues or concerns.

These should be addressed to:

Tracy Siddle
Practice Manager

High Locks Dental Practice
98a Bridge Street
Deeping St James
Peterborough
PE6 8HA

Tel: 01778 347 677
Email: info@highlocksdentalpractice.co.uk
tracysiddle.pm@highlocksdentalpractice.co.uk

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