Complaints Procedure

The High Locks team is regulated by the General Dental Council

The Council requires us to:

Put patients’ interests first
Communicate effectively with patients
Obtain patients’ valid consent
Maintain and protect patients’ information
Have a clear and effective complaints procedure
Work with colleagues in a way that is in patients’ best interests
Maintain, develop, and work within our professional knowledge and skills
Raise concerns if patients are at risk
Ensure our personal behaviour maintains patients’ confidence in the dental profession

This practice operates a complaints process which aims to resolve any issues or concerns.

These should be addressed to:

Tracy Siddle

Practice Manager

High Locks Dental Practice

98a Bridge Street,
Deeping St James,
Peterborough,
PE6 8HA

If you are not satisfied:

We hope to resolve your concerns, but if you remain unhappy, you can obtain further support from:

The Parliamentary Health Ombudsman (Complaints regarding NHS treatments)
Tel: 0345 015 4033
Web: Parliamentary and Health Service Ombudsman (PHSO)]
Dental Complaints Service (Complaints regarding Private treatments)
Tel: 020 8253 0800
Web: Dental Complaints Service]
The Care Quality Commission (Concerns about the practice)
Tel: 0300 616161
Web: Complain about a service or provider
General Dental Council (Concerns about a Dental Professional)
Tel: 020 7167 6000
Web: Concerns about dental professionals

Support is also available for concerns relating to financial matters. Please speak to a member of staff for further details.

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